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Privacy & Security Policy

Protecting your privacy is important to the TVTC. This policy conveys TVTC’s uses and the safeguards of the personal information you provide on the TVTC corporate website and related TVTC services.

Who we are

Our website is https://traintraxx.org

Information Collection

When you visit the TVTC corporate web site, you do so anonymously. No Personal information – including your email address – is ever collected.

There are times that we may request that you voluntarily supply us with organizational or personal information for purposes such as account creation, correspondence, registration, student records or participation in an online survey. We will not share any of this information with any third party without your consent and will take reasonable steps to protect the information you share with us from unauthorized access or disclosure.

Information Use

Any and all information collected at this site will be kept confidential and will not be sold or otherwise disclosed without your consent.

If you provide us with your email address or have done so in the past, we may upon occasion send you email offers, or advise you of updates to the system. We may use the information you have given us, for instance, to provide a service, measure consumer interest in various services, or inform you about new products and services.

Privacy

TVTC respects the privacy of the individuals and clients who are the subjects of TVTC’s services. At all times, TVTC will collect, store, and use confidential information following best practices and consistency with compliance for applicable laws.

Links to Other Sites

TVTC is not responsible for the privacy policies, activities, or web sites of third parties, such as advertisers, social media and content providers. This policy does not cover the information practices of third parties. We suggest that you contact the relevant parties or access their online policies directly for information about their data collection.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

PCI Compliance

TVTC operates in compliance with the Payment Card Industry Data Security Standard.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. This cookie is only utilized to count the number of visitors to the website for a specified period of time.

Privacy of Children

The TVTC corporate web site and the related TVTC services are designed to be used solely by companies and individuals for business purposes. Therefore, TVTC does not anticipate that anyone under the age of 18 will access or use our corporate web site or web based services.

Acceptance of Terms

By using this site, you signify your consent to TVTC that you agree to this policy. TVTC reserves the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Please check this page periodically for changes. Your continued use of the TVTC corporate web site and related services following the posting of changes to these terms means you accept these changes.

Our Commitment to Security

Organizational Security
  • Information Security Program
    We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by CIS Critical Security Controls (CIS Controls) are a prioritized set of CIS Safeguards to defend against the most prevalent cyber-attacks against systems and networks. They are mapped to and referenced by multiple legal, regulatory, and policy frameworks.
  • Third-Party Penetration Testing
    We perform independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
  • Roles and Responsibilities
    Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all the security policies.
  • Security Awareness Training
    Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
  • Confidentiality
    All team members are required to sign and adhere to an industry-standard confidentiality agreement prior to their first day of work.
  • Background Checks
    We perform background checks on all new team members in accordance with local laws.
Cloud Security
  • Cloud Infrastructure Security

    All our services are run by Amazon Web Services (AWS) and Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security | Azure Security.ontent if you have an account and are logged in to that website.

  • Data Hosting Security
    All our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.
  • Encryption at Rest
    All databases are encrypted at rest.
  • Encryption in Transit
    Our applications are encrypted in transit with TLS/SSL 1.2 or higher.
  • Vulnerability Scanning
    We perform vulnerability scanning and actively monitor threats.
  • Logging and Monitoring
    We actively monitor and log various cloud services.
  • Business Continuity and Disaster Recovery
    We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Access Security
  • Permissions and Authentication

    Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.

    Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

  • Least Privilege Access Control
    We follow the principle of least privilege with respect to identity and access management.
  • Quarterly Access Reviews
    We perform quarterly access reviews of all team members with access to sensitive systems.
  • Password Requirements
    All team members are required to adhere to a minimum set of password requirements and complexity for access.
  • Password Managers

    All company-issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and Risk Management
  • Vendor and Risk Management
    We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
  • Vendor Risk Management
    Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.
Contact Us
If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact it@tvtc.org.

Last updated: July 16, 2026